About Us

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By using byoro.ae (the “Website”) and placing an order, you agree to these Terms of Use (“Terms”). If you do not agree with these Terms, please do not use the Website.

We may update these Terms from time to time. The latest version will always be available on this page.

1. Who We Are

The Website byoro.ae is owned and operated by:

Top Ten Jewellery LLC
Mainland Dubai (DET license)
Shop 27F, Al Fattan Shopping Center,
Dubai Marina, JBR, Dubai, United Arab Emirates
Email: support@byoro.ae

We sell fine jewellery under the Byoro brand.

2. Using Our Website

By using the Website and placing an order, you confirm that:

You are legally able to enter into a binding contract under the laws of the United Arab Emirates.
You are using the Website for personal, non‑commercial purposes.

You must not use the Website in any way that is unlawful, harmful, fraudulent or intended to disrupt our services.

3. Your Account

You can create an account on byoro.ae to save your details and view your orders.

You agree to:

Provide correct and up‑to‑date information.
Keep your password safe and not share it with others.
Tell us immediately if you suspect any unauthorised use of your account.

We may suspend or close your account if we believe it is being misused or these Terms are violated.

4. Orders and Our Right to Cancel

When you place an order on byoro.ae, you make an offer to buy our products.

Your order is accepted only when:

You complete the checkout, and
You receive an order confirmation email from us.

We may cancel an order, for example if:

The product is not available.
There is an error in price or product information.
Payment is not authorised or appears fraudulent.

If we cancel an order after you have paid, we will refund the amount to the original payment method.

5. Products and Images

We try to show our jewellery as accurately as possible, but:

Colours and details may look different on different screens.
Sizes and proportions on photos may not reflect the exact real‑life scale.
Availability can change, and some items may sell out.

We may change or discontinue products at any time without notice.

6. Prices, Currency and Taxes

Unless stated otherwise:

Prices on byoro.ae are shown in [insert currency, e.g. AED].
Prices apply to orders delivered within the United Arab Emirates.

We may change prices at any time, but this will not affect orders already confirmed.

If we discover a pricing error on an item you ordered, we may:

Contact you to confirm whether you want to continue at the correct price, or
Cancel the order and refund you if payment was already made.

Any applicable taxes and charges will be shown at checkout where required.

7. Payment

We use secure third‑party payment providers, including Stripe and Buy Now Pay Later (BNPL) providers in the United Arab Emirates.

By paying on byoro.ae, you confirm that:

You are authorised to use the chosen payment method.
The information you provide is correct.

Payment must be authorised and completed before we ship your order.

Your card details are processed directly by the payment provider. We do not store your full card number or CVV on our servers.

If you choose a BNPL option, you will also be subject to that provider’s separate terms and conditions.

8. Shipping, Delivery, Returns and Exchanges

Key points:

We currently deliver orders within the United Arab Emirates only.
Ownership of the products passes to you once full payment is received and the order is delivered to the address you provided.
You are responsible for providing a correct delivery address and for receiving the order.

Full details of shipping, delivery, returns and exchanges are described in our Shipping Policy and Refund & Return Policy pages on byoro.ae. These policies form part of these Terms.

9. Personal and Non‑Commercial Use Only

The Website and its content are for your personal use only.

You agree not to:

Buy products from byoro.ae for resale or commercial distribution without our written consent.
Copy, distribute or use our content (text, photos, designs, logos) for any commercial purpose.

10. Reviews and User Content

You may be able to leave reviews or other content on byoro.ae.

You are responsible for what you post and agree not to submit content that:

Is illegal, offensive, misleading or harmful.
Violates someone else’s privacy or intellectual property rights.
Contains spam, advertising, or malicious code.

By posting content, you give us permission to use it (for example, show your review on our product pages or in our marketing), without paying you a fee.

We may remove or edit user content that we consider inappropriate or in violation of these Terms.

11. Intellectual Property

All content on byoro.ae, including text, images, graphics, designs, logos and photos, belongs to Top Ten Jewellery LLC or is used under licence.

“Byoro” and related names and logos are our trademarks.
You may not use our name, logo, designs or content without our prior written permission, except for your personal use of the Website as allowed by these Terms.

12. Third‑Party Services

Our Website may include links or connections to services provided by others (for example, payment providers, BNPL providers, social media).

We are not responsible for:

The content, terms or privacy practices of any third‑party sites or services.
Any loss or damage that may result from your use of them.

You use third‑party services at your own risk and should review their terms.

13. Your Rights as a Customer in the UAE

We aim to respect your rights as a customer under the laws of the United Arab Emirates, including fair information about prices, products, delivery and after‑sales service.

Nothing in these Terms is intended to limit any rights you have under UAE consumer protection laws that cannot be excluded by contract.

14. Disclaimer

The Website and everything on it (including content, products and services) is provided “as is” and “as available”.

We do not promise that:

The Website will always be available or free from errors.
Any defects will always be fixed immediately.
All information on the Website will always be complete, accurate or up to date.

You are responsible for checking that the products and information on the Website are suitable for your needs.

15. Limitation of Liability

As far as the law allows, Top Ten Jewellery LLC and its owners, directors, employees and agents are not liable for:

Any indirect, incidental, special, consequential or punitive damages;
Any loss of profit, revenue, data or goodwill;

arising from or related to your use of the Website or any products purchased through it.

If we are found liable for any claim, our total liability will not be more than the amount you paid for the order related to that claim.

We do not exclude or limit any liability where this is not permitted by applicable law.

16. Indemnity

You agree to compensate us for any claims, losses, damages, costs and expenses (including reasonable legal fees) that arise because of:

Your breach of these Terms;
Your misuse of the Website;
Your violation of any law or the rights of another person.

17. Termination

We may suspend or stop your access to the Website and/or your account at any time, without prior notice, if we reasonably believe that:

You have breached these Terms;
Your use of the Website may cause harm or legal issues;
We are required to do so by law or by a competent authority.

If your access is terminated, your obligations to pay for any confirmed orders and other obligations that arose before termination will still apply.

18. Governing Law and Courts

These Terms are governed by the laws of the United Arab Emirates.

Any dispute related to these Terms or your use of the Website will be handled by the competent courts of Dubai, United Arab Emirates.

19. Contact Us

If you have any questions about these Terms, please contact us:

Top Ten Jewellery LLC
Shop 27F, Al Fattan Shopping Center,
Dubai Marina, JBR, Dubai, United Arab Emirates
Email: support@byoro.ae