Shipping policy

Shipping Policy

Last updated: June 2026

At BYORO, we are committed to delivering your jewelry safely and efficiently. Every order is carefully prepared and securely packaged to ensure it arrives in perfect condition.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

For made-to-order or customized pieces, production times may vary. If applicable, the estimated production time will be communicated before or shortly after your purchase.

Shipping Destinations

We currently ship within the United Arab Emirates and to selected international destinations.

If your country is not available during checkout, please contact us at support@byoro.ae for assistance.

Delivery Time

Estimated delivery times are:

United Arab Emirates: 1–3 business days
GCC Countries: 2–5 business days
International: 3–10 business days

Please note that these are estimated delivery times and may vary depending on customs clearance, courier services, weather conditions, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, BYORO may offer complimentary shipping on eligible orders. Any such promotions will be clearly indicated on our website.

Customs Duties & Taxes

For international orders, customs duties, import taxes, VAT, and any other local fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

BYORO has no control over these charges and cannot predict their amount.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier details.

Please allow up to 24 hours for tracking information to become available.

Delivery Address

Customers are responsible for providing accurate shipping information.

BYORO is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping addresses.

If an order is returned due to an incorrect address or failure to receive the package, additional shipping charges may apply for reshipment.

Signature on Delivery

For security purposes, certain orders may require a signature upon delivery.

Please ensure that someone is available to receive the shipment at the delivery address.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at support@byoro.ae

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, we recommend:

Inspecting the package before accepting delivery.
Taking clear photographs of the packaging and the item.
Contacting us within 24 hours of delivery.

This helps us process your claim promptly.

Failed Delivery Attempts

If the courier is unable to complete delivery due to multiple unsuccessful delivery attempts or failure to collect the package, the shipment may be returned to BYORO.

In such cases, additional shipping fees may apply before the order can be resent.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

BYORO

Email: support@byoro.ae