Return & Refund Policy

At BYORO, every piece is crafted with exceptional care and attention to detail. We want you to be completely satisfied with your purchase.

Returns

We offer a 3-day return policy. You have 3 calendar days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Be returned in its original packaging.
• Include all original tags, certificates, and accompanying documents.
• Be accompanied by proof of purchase.

To request a return, please contact us at support@byoro.ae before sending your item.

Please note that return requests submitted after the 3-day period cannot be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 7–14 business days, depending on your payment provider.

Original shipping charges, customs duties, taxes, and import fees (if applicable) are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 24 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review your request and provide an appropriate solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-made jewelry
• Personalized or engraved items
• Made-to-order pieces
• Sale or discounted items
• Gift cards
• Earrings (for hygiene reasons, unless defective)

Exchanges

We currently offer exchanges within 3 days of delivery, subject to product availability.

The exchanged item must meet all return eligibility requirements.

If you wish to exchange your purchase, please contact us at support@byoro.ae before returning the item.

Repairs & Resizing

We are happy to assist with repairs and resizing where applicable.

Please contact us before sending your jewelry for evaluation.

Unless the item is covered under warranty, customers are responsible for:

• Shipping or transportation costs to and from BYORO.
• Any applicable customs or import charges.

For your protection, we recommend using a fully insured and trackable shipping service. BYORO is not responsible for items lost or damaged during transit.

Warranty

BYORO provides a 12-month warranty covering manufacturing defects under normal wear.

This warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse or improper care
• Unauthorized repairs or modifications
• Lost stones resulting from accidental impact

Contact Us

For any questions regarding returns, refunds, exchanges, repairs, or warranty claims, please contact:

Email: support@byoro.ae

Our team will be happy to assist you.